Terms and Conditions

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Thank you for shopping at Osphere Media- Division of Osphere Group IT Services.

Please read the terms of this Agreement carefully before accessing or using the Site or the service. By accessing or using the Site or the service, you agree to be legally bound by this Agreement by accepting the services (the “Services”) and paying the service fee. Please do not use the Site or the service if you do not agree with this Agreement.

Services and charges: As the service provider we expect you to make payment for the services before we deliver. Or In-case of invoice issue, For a smooth transition of our services, we advise you to pay within 15 days of issuing our invoice.

Assignment of Project: Osphere Media reserves the right to assign subcontractors to this project to insure the right fit for the job as well as on-time completion.

Additional Requirements: Any Additional work required during the contract period, will be charged at hourly rate.

Project Revision During Execution: Client agrees to send feedback with 3 days of Osphere Media team request for revision, in case Client did not reply after one week, Osphere Media team has the right to put the project on hold until farther notice from Osphere Media. Client may be charged additional fees if it decides to make changes to the agreed upon project scope and objectives.

Refund Policy: This is the Cancellation and Refund Policy of Osphere Media Services (*)

  • We do not issue refunds for digital services once the order is confirmed, and the project was moved into the planning phase. A refund is not possible for work already completed.
  • No partial reimbursements for projects in the middle of the way through their milestone phases.
  • Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds. Unused time in your hourly or support contract can be used for credit towards upcoming work. One support ticket equals with one hour of work. Our rate is set at $50/hr. All prices are in USD.
  • No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 20 days.
  • A client will pay Osphere Media a cancellation fee of 20% fee if the project or any portion of the project scope is canceled by the client.

Limitations of liability

In no event are the company or its affiliates liable for any direct, indirect, special, incidental, or consequential, exemplary or punitive damages, lost profits, or losses relating to the use, loss of use or data or your purchase or use of the Services, or from any content posted on the Site by us or anyone else, whether based on negligence or otherwise, and whether or not we have been advised of the possibility thereof, whether arising out of breach of this Agreement any other cause of action relating to the performance or non-performance of this Agreement. In no event will the aggregate of the company and its affiliates liability for any and all of your claims, or any third party claims, against us and our data suppliers, service providers, marketing/distribution software or internet suppliers or hardware or software manufacturers, or suppliers, contractors and licensors, or independent sellers, arising out of or related to, directly or indirectly, the performance or nonperformance of obligations pursuant to this Agreement or by the negligence, active or passive, of the company or its affiliates, or any third party whose goods or services we sell, or your access to or use of or inability to use the Services or Site, exceed the price paid by you to the company hereunder for three months of the most recent term immediately prior to the specific event which gave rise to the applicable damage or loss. You agree that this limitation of liability represents a reasonable allocation of risk. This allocation of risk and the disclaimer of warranties herein are reflected in our prices and are a fundamental element of this Agreement.

Forece majeure

Excluding payment obligations to us hereunder, neither party shall be liable to the other party for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, civil disturbance or commotion, DDOS attacks, disruption of the public markets, failure of third party software or inability to obtain raw materials, supplies or power. In order to claim force majeure, a party must have made reasonable efforts to avoid the event of force majeure and to limit its impact and duration. This force majeure clause shall also apply to any third party whose services or goods we sell.

Prescribed Uses

This website expects a certain custom from the users to protect both the website and the users.

We do not expect the use of any inappropriate or immoral language, harassment of users, defamation, or false representation of other individuals on the website or website social media channels. We also encourage our clients not to use this site as a marketing site and buying and selling or collecting of our content and selling it will not be entertained.

Content:  All data, information, visual, oral or other digital material, and all other content of any description available on the Site or included in the Service and/or in the Technology (collectively, the “Content”), and all worldwide copyrights, trademarks, service marks, patents, patent registration rights, trade secrets, know-how, database rights and all other rights in or relating to the Content (collectively, the “Intellectual Property”) are owned by the Company or its affiliates, or are the property of our licensors and suppliers who have given us permission to use it. Neither your access to and use of the Service nor does this Agreement grant you any right, title or interest or license in or to any such Content, and you may not use such Content without the express written permission of the owner(s). For the avoidance of doubt, all photos taken by us and content prepared by us in connection with the Services shall be our Intellectual Property. You may not reproduce, perform, distribute, display any of our Property or create derivative works from the Content during or after the Subscription Term. You may only use the Content and the Intellectual Property, access the Site and use any the Services we provide as expressly permitted in this Agreement and for no other purpose.


It is strongly forbidden to duplicate the information on our website as the information is protected by the copyright law in UAE. Osphere Media owns all the information that is on the website.

Feedback And Submission

We value each feedback that comes from our clients, especially constructive criticism that could help us provide improved services. For improved services, Osphere Media will intermittently come back to the clients for feedback and satisfaction.

Applicable Law

The interpretation and enforcement of this Terms & Conditions shall be governed by law of the United Arab Emirates.


Osphere Media has worked to see that all the information published on the website is true and appropriate. However, they may be errors of omission that may appear at a certain time and Osphere Media will not take any responsibility for that. The company reserves the right to change information on the website at a given time, with regards to service fees, available services, and notices, just to mention a few. The involvement of the third party in the form of links is not necessarily an affiliation of those links to the Osphere Media. We do not endorse any content that comes from those links.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

Head office address:

Level 21, Al Habtoor Business Tower,
Dubai Marina, Dubai, UAE

Call for help:

+971 58 588 1003
+971 4 261 2195

Mail for information: